ENTERPRISE TECH & USER ADOPTION ARCHITECT

Turn stalled technology investments into systems people adopt.

AI and Copilot are the entry point. The real work is adoption across your stack. I find where it breaks across technology, governance, ownership, and workflow, then set the path forward.

Discuss an Enterprise Engagement Explore the Diagnostic

A 20-minute conversation to understand the problem and determine the right starting point.

15+ years
in enterprise technology
20,000+
users governed
$24M+
in annual risk reduction
10% to 85%
platform adoption

Where It Breaks

We're paying for licenses no one touches, and the rollout hasn't moved in months.

I've watched this happen inside federal agencies, banks, higher education, and enterprise transformation programs. The tool gets bought, the launch gets announced, the excitement builds, and then it quietly stops. Here's where it breaks:

  • Tools chosen before anyone mapped what the organization needed
  • The technology sits outside how people really work
  • No real oversight model for risk or compliance
  • Used 'pushed from the top' instead of built from within
  • No honest way to measure whether it's working
  • Leaders can't see what to fix first

This is what I've spent fifteen years fixing, and it's exactly what UserBridge™ solves.

Who I Help

For leaders accountable for enterprise technology outcomes

I work with mid-market and enterprise organizations where getting people to use the technology takes more than a launch plan, and where the outcome depends on the whole business, not just IT.

  • Chief information, technology, and digital workplace leaders
  • Transformation, innovation, and operations executives
  • Governance, risk, legal, and compliance leaders
  • Technology and Microsoft partners accountable for client results

The Starting Point

Technology Adoption Readiness Diagnostic

A structured assessment that pinpoints why an important investment isn't taking hold, and what leadership should address first.

$3,500

The Diagnostic evaluates the organizational conditions affecting users, identifies the dependencies preventing progress, and establishes a recommended sequence to fix it.

Areas Assessed

  • Platform and integration gaps
  • Oversight, permissions, and decision rights
  • Ownership and accountability (Who owns it?)
  • Fit with how people already work
  • Where people drop off
  • Organizational readiness
  • What's holding up the rollout
  • Leadership alignment (Are you all on the same page?)

Your Executable Brief

  • The specific points where your rollout is breaking down, named and ranked by impact
  • What's driving each one, root cause, not symptoms
  • A rough estimate of what the stall is costing you now: wasted spend, stalled hours, and risk exposure
  • The calls leadership needs to make, and who owns each
  • What to fix first, second, and third, with the reasoning behind the order
  • Quick wins you can act on in the next 30 days without me
  • What a full fix would take, so you can scope and budget with eyes open

Designed For

Organizations managing a stalled rollout, uneven usage, unclear accountability, or a technology investment that is not producing the expected operational result.

Discuss an Enterprise Engagement

Start with a 20-minute conversation to determine whether the Diagnostic is the right entry point. The $3,500 Diagnostic fee is credited in full toward a qualifying $25,000+ engagement signed within 30 days.

How It Works

A clear path from diagnosis to execution

  1. 01

    Diagnose

    Find where your rollout is breaking down and why, looking past the surface symptoms to the root cause underneath.

  2. 02

    Prioritize

    Separate what's urgent from what's structural, so leadership knows what to move on now and what can wait.

  3. 03

    Sequence

    Map what to fix first, second, and third, ordered by risk and by what your teams can realistically take on.

  4. 04

    Support Execution

    Stay in the room as the work gets done, keeping decisions, ownership, and direction on track as things shift.

Selected Results

Proven in complex, regulated environments

My approach is grounded in enterprise systems that had to meet operational, governance, legal, and adoption requirements at scale.

Federal oversight and eDiscovery

Federal Reserve System

Built the Federal Reserve System’s first enterprise eDiscovery framework, connecting legal hold, governance, audit readiness, and operational execution across 12 Reserve Banks.

$24M+
in annual risk reduction
20,000+
users governed
80%
reduction in manual processing

Enterprise rollout and adoption

Cloudforce

Led enterprise technology rollouts from pilot through production across government, higher education, and commercial organizations, including adoption programs developed with Microsoft.

10% to 85%
platform adoption
25
organizations supported

The people who bring me in: CIOs, CISOs, General Counsel, and the delivery teams who have to make it work.

Why Ursula

I've engineered and built in some of the hardest organizations there are.

For most of my career, my work has lived where security, compliance, legal exposure, and daily use all had to hold at once. Most people solve for one, my results solve for all.

  • Built the Federal Reserve's first enterprise eDiscovery framework across 12 Reserve Banks
  • Carried litigation and data governance through TARP and Congressional investigations, where defensible wasn't a preference, it was the standard
  • Ran and mentored teams across the full lifecycle, from architecture through production
  • Took Copilot and AI from pilot to real use inside locked-down, regulated environments
  • Relied on by cross-functional leadership to set governance and rollout strategy

Ongoing Support

My Framework

UserBridge

UserBridge is the framework I use to evaluate the organizational conditions affecting adoption and connect diagnosis, leadership decisions, and execution.

Currently Building

I do not just advise builders. I build.

The same systems thinking I bring to enterprise engagements also shapes the frameworks and platforms I am building now.

The Tally

Founding CTO

A career intelligence platform for women. I lead the technical strategy, platform architecture, and product foundation.

COIN’D

Co-Founder · Platform Architect

A financial literacy platform for middle and high school students. I lead the platform architecture, engineering, and product build.

Next Step

Let’s identify the right starting point.

Start with a 20-minute conversation about the problem, organizational context, and whether the Diagnostic or a broader enterprise engagement is the right next step.

Discuss an Enterprise Engagement